After more than 40 years of leadership in the SCUBA industry Bob Hollis has decided to step down as CEO of Oceanic, AERIS, LavaCore & Oceanpro but remain Chairman of the Board of AUP.
All correspondence regarding the equipment covered by the Lavacore warranty agreement or in direct reference to the warranty should be accompanied by proof of purchase. No registration or "warranty" card is included or needed with Lavacore products. Keep your original, dated proof of purchase in case warranty service is ever needed.
When purchasing online at LavacoreInternational.com, your packing slip, sent with your shipment, serves as a receipt. If you purchased Lavacore product through an Authorized Lavacore Dealer, their receipt serves as your proof of purchase.
You may replace or exchange an item immediately at the Local Service Dealer for your order listed in the shipping confirmation email or on the packing list included with the shipment, pending product availability.
To return an item to your Local Service Dealer:
A Return Merchandise Authorization (RMA) is required for all returns. Please fill out our Return Form and contact an Lavacore Customer Service Representative toll free at 800-435-DIVE (3483) or via email service@LavacoreInternational.com to obtain a return merchandise authorization.
Please return your purchase in its original packaging. Include your invoice with the return and state why you are returning the item. For your protection, we recommend that you use UPS or insured Parcel Post for shipment. Our address is as follows:
ATTN: Customer Service
2002 Davis Street
San Leandro, CA 94577
On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.