Warranty

At LavaCore it is our mission to allow you to be underwater or topside for as long as possible by keeping you warm and comfortable. Our warranty helps keep you covered.

LAVACORE GENERAL WARRANTY INFORMATION

 If the garment is found to be defective under normal use and proper care, LavaCore International will repair or replace the garment at our sole discretion.  The decision to replace or repair a product is made by the LavaCore Warranty Department after receipt of the defective garment.  At no time does LavaCore offer refunds.  Defective garments should be returned clean and dry, postage prepaid. 

LIMITED 1-YEAR WARRANTY

We offer a 1-YEAR LIMITED WARRANTY on materials and workmanship from date of original purchase from an authorized LavaCore dealer.

NOT COVERED UNDER WARRANTY

• Alterations
• Materials over 1-YEAR from date of original purchase
• Repairs or alterations done by any party other than LavaCore International or authorized repair facility
• Fading from sunlight
• Staining on objects, surface tops due to improper care/handling of the garment after use (See CARE AND MAINTENANCE Clause)
• Products classified as seconds
• Damages due to misuse or abuse
• Damages from transportation, incidental, or consequential use
• Fabric delamination caused by improper care and maintenance
• Use of direct sunlight and/or clothes dryer for drying purposes
• Improper fit caused by incorrect garment size
• Warranty request without ORIGINAL RECEIPT

REPAIR PROCEDURES

Garments needing repair must be returned to place of purchase, or other authorized LavaCore dealer. Contact the place of purchase or authorized LavaCore dealer to make arrangements with the repair department. Send detailed information on areas of garment needing repair. Repairs or replacements will be determined upon inspection by a LavaCore International representative. NO WARRANTY REPAIR WILL BE ACCEPTED WITHOUT ORIGINAL RECEIPT. If returning for REPAIR, all neoprene products must be CLEAN and DRY. To recondition, use LavaCore garment re-conditioner.

(If garment is within 1-YEAR LIMITED WARRANTY):
Party requiring repair must pay for shipping cost sending in the garment. (If garment warranty has expired):
All repairs must be at cost to be determined by a LavaCore International. Party requiring repair must pay for shipping cost for both sending in and returning of the garment.